Version dated: February 12, 2019
Welcome to Volkswagen
1. Scope of application and purpose of Volkswagen ID
1.1. The Volkswagen ID is provided for you free of charge by VW, in partnership with its parent, Volkswagen AG.
1.2. You can use your Volkswagen ID to sign into numerous services (e.g., websites and applications). These services may be provided by VW or its subsidiaries or affiliates, including Volkswagen AG (each a “VW Company”).
2. Usage rights, use of data
2.2 The VW Companies shall protect your personal data and shall use it only insofar as such use is permitted by applicable law or you have given your consent; you can find further information on VW’s data privacy practices the Volkswagen Privacy Statement [https://vw.com/privacy]. You and VW agree that VW owns all rights, including the right to use any other data, such as technical data which either contain no personally identifiable information or from which all personally identifiable information has been removed (anonymized data). If this should not be the case, you grant VW the non-exclusive, transferable and sublicensable right to use these data, without restriction of time or content.
3. Creating a Volkswagen ID
3.1. To register, you need to provide a valid email address as a user name and create a password (collectively referred to as "login data").
3.2. You should choose a password for access to Volkswagen ID which cannot easily be guessed by third parties. First names, family names, surnames, and birthdays are not secure passwords, and you should avoid using them. The same applies to simple numeral combinations (e.g., 12345). The password must be treated with strict confidentiality and should not be shared with anyone. In the event that the password is disclosed to someone else, you must change the password immediately or, if you can no longer log into your Volkswagen ID, you agree to contact VW’s customer service immediately to have your password reset.
3.3. When using your Volkswagen ID, the VW Companies strongly recommend that you take appropriate actions to protect your devices from misuse by others, such as locking your screen.
3.4. All the information needed to use your Volkswagen ID, including to activate your Volkswagen ID or to reset your password, will be sent to the email address provided by you during creation of your Volkswagen ID. You may change the email address as a user name or change your password by following the directions as you log-in with your Volkswagen ID.
3.5 You must be at least 16 years of age to use Volkswagen ID.
4. Signing in with your Volkswagen ID
4.1. Volkswagen ID is a single-sign-on solution, which allows your to sign into a number of services with a single user identification, as long as these services offer Volkswagen ID as a sign-in option. You do not need to register again with your personal information.
4.2. However, you can register again at any time and set up a new or additional Volkswagen IDs.
Managing your Volkswagen ID
5.1. You can view, edit and delete the data you have entered at any time via the settings in your Volkswagen ID user account.
5.3. You also can delete your Volkswagen ID entirely. As soon as you have deleted your Volkswagen ID, you can no longer use it to sign into the services connected with this Volkswagen ID. Please note that if your Volkswagen ID is used to fulfil existing obligations for a service, such as payments, when disconnecting the service, the registration of a new Volkswagen ID for such service is necessary in order to continue using or cancelling the service. In the case of cancellation of the service, the deletion of your Volkswagen ID can only be carried out after the end of the duration of the contract for this service (if using several services, your Volkswagen ID can be canceled onlyl after the expiration of the longest contract).
7. Contract termination
VW can terminate this contract of use of your Volkswagen ID at any time by notifying you (in writing, by email), subject to a cancellation notice. If Volkswagen ID is absolutely essential for use of a service connected with it, the cancellation will become effective, at the earliest, at the time at which the obligation to provide such service ends. You can end this contract of use at any time by deleting your Volkswagen ID subject to the limitations described in Section 5.3.
8. Improper Usage
9. Service and warranty disclaimer
10.1. VW shall not be responsible for damage and/or losses incurred as a result of improper use of Volkswagen ID.
10.4. IF ANY VW COMPANY IS FOUND TO BE LIABLE TO YOU FOR ANY REASON, YOU AGREE THAT THE MAXIMUM, AGGREGATE LIABILITY OF THE VW COMPANIES TO YOU, AND YOUR EXCLUSIVE REMEDY UNDER ANY THEORY OR FOR ANY CAUSE WHATSOEVER (INCLUDING BUT NOT LIMITED TO ANY FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY), SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE AMOUNT OF THE FEES YOU PAID ON A DAILY PRO RATA BASIS FOR SERVICES WHICH WERE UNAVAILABLE TO YOU BECAUSE OF THE VOLKSWAGEN ID ISSUE. YOU ACKNOWLEDGE AND AGREE THAT NO VW COMPANY WOULD HAVE AGREED TO PROVIDE THE VOLKSWAGEN ID OR SERVICES TO YOU WITHOUT YOUR AGREEMENT TO THIS LIMITATION. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE DAMAGES CAP SET FORTH IN THIS PARAGRAPH SHALL BE THE SOLE AND EXCLUSIVE LIABILITY OF ALL VW COMPAIES TO YOU. IN NO EVENT SHALL ANY VW COMPANY BE LIABLE TO YOU OR ANY OTHER PARTY FOR, AND YOU CANNOT RECOVER ANY, (A) PUNITIVE, EXEMPLARY, TREBLE, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE (REGARDLESS OF WHETHER ANY VW COMPANY HAS BEEN NOTIFIED THAT SUCH LOSS MAY OCCUR); OR (B) ATTORNEY'S FEES. YOU AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, COMPENSATORY DAMAGES AS LIMITED ABOVE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THOSE PARTICULAR LIMITATIONS MAY NOT APPLY TO YOU. You understand and agree that the VW Companies shall have no legal, equitable, or other liability of any kind to you in any event, regardless of the form of the action, whether for breach of contract, warranty, negligence, strict liability in tort or otherwise relating to or arising from the Volkswagen ID or services and you waive any and all such claims or demands.
10.5. The limitations on liability of Item 10 apply to the legal representatives, agents, and employees of every VW Company.
11. Applicable law; third party beneficiaries
12. Dispute resolution